📄️ Login and Access Issues
Problems signing in to OmegaAI, receiving invitation emails, and resetting passwords. These entries reflect the most common causes RamSoft Support sees, in order of likelihood.
📄️ DICOM and Image Transfer Issues
Problems sending studies from modalities to OmegaAI, sending to other PACS, and keeping OmegaAI Link healthy. These entries reflect the most common causes RamSoft Support sees, in order of likelihood.
📄️ Image Viewer Issues
Common problems opening and reading studies in the OmegaAI Image Viewer.
📄️ Reports and Worklist Issues
Problems signing reports in the Document Viewer, unexpected study statuses, and Worklist behavior. These entries reflect the most common causes RamSoft Support sees, in order of likelihood.
📄️ Orders, Reports and Interfaces (HL7)
Problems with orders and reports crossing between OmegaAI and connected systems - your EMR/HIS (Epic, Athena, and others), reporting systems, and fax/distribution. Interface fixes usually require RamSoft, so these entries focus on what you can check first and exactly what to collect so the fix is fast.
📄️ Scheduler Issues
Common questions and problems with the OmegaAI Scheduler: viewing appointments, scheduling, and reminder notifications. Many Scheduler tickets turn out to be a view or filter setting, but a few of the issues below are known product behaviors, not user error.
📄️ Workflow Automation Issues
Workflow Automation (WFA) drives auto-sends, status changes, and notifications. Most "the workflow didn't do what I expected" tickets come down to a small set of design rules rather than faults. Understanding these prevents the majority of WFA support cases.
📄️ Permissions, Roles and Organizations
A large share of "I can't see it / I can't do it / a feature is missing" reports come down to a handful of role and organization settings. Check these before assuming something is broken. Most changes here are made by an administrator in Organization > Details > Users & Roles.
📄️ Antivirus and EDR Exclusions
Antivirus and endpoint-protection (EDR) tools are one of the most common causes of OmegaAI Link problems, CD-burning failures, and browser sign-in issues. Scanning or blocking RamSoft's traffic or components can slow transfers, stop the Link service, block CD burns, or silently log users out of the web app. Share this page with your IT/security team.
📄️ Root Business Analytics Issues
Common questions and problems building, reading, and troubleshooting Root Analytics reports. These entries reflect the most common causes RamSoft Support sees, in order of likelihood. For the basics of navigating Root Analytics itself, see Root Homepage, Creating a New Report, and Data Customization.