Product Update: Quick Guides Feature
Overview
This release introduces the new Quick Guides feature in Blume, the patient-facing portal for OmegaAI. Users can now access contextual help articles directly within the platform — covering key workflows from scheduling appointments to sharing reports — without leaving their current session. Quick Guides are available across both the Blume mobile app and the web portal, ensuring consistent in-context support regardless of how users access Blume.
What's New
A new Quick Guides navigation section is now accessible within the Blume. The following help topics are available in-app for patients:
Getting Started with Blume App (Mobile & Web)
What changed:
A setup and navigation guide is now available for first-time users across both the mobile app and web portal.
Benefit:
Provides a smoother onboarding experience, helping users quickly understand navigation and get started regardless of the platform they use.
Your Appointments: Scheduled / Completed
What changed:
A dedicated guide is now available in-app to help users view and manage upcoming and past appointments.
Benefit:
Patients can quickly understand how to navigate their appointment history without contacting support.
Viewing and Downloading Images
What changed:
Users can access a step-by-step guide for previewing and downloading medical images directly from their studies.
Benefit:
Reduces confusion around image access, especially for first-time users.
Viewing and Downloading Reports
What changed:
An in-app guide walks users through accessing, previewing, and downloading their radiology and other reports.
Benefit:
Empowers patients to independently retrieve their health documents at any time.
Share Images / Reports via Email
What changed:
A consolidated guide covers how to share images or reports with others via email, including how to open a study that has been shared with you — available for both mobile and web.
Benefit:
Streamlines the sharing workflow and helps recipients understand how to access shared studies.
Download Complete Results
What changed:
Users now have guidance on how to download all study results in a single package.
Benefit:
Simplifies bulk downloading for patients managing multiple studies.
Profile
What changed:
An in-app guide covers how to view and manage account settings within the Profile section.
Benefit:
Helps users independently manage their personal information and preferences.
Important Notes
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Quick Guides are read-only help content and do not affect patient data or study records.
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The Share Images/Reports guide includes a sub-section: How to Open a Study Shared with You, covering both mobile and web workflows.
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All guides are accessible without requiring additional permissions or account tiers.
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Guide content may be updated periodically to reflect product changes; users will always see the latest version when accessed in-app.
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Quick Guides are flexible by design — content can be updated or revised at any time without requiring a product release or deployment. This means guide material can be kept current or overhauled independently, even if the underlying feature undergoes a revamp.
Where to Find It
The Quick Guides are accessible directly from the left-hand sidebar of the Blume web portal. A “Need any help?” widget is displayed at the bottom-left of every page, with a prompt to “View our latest curated articles.” Clicking this widget opens the Quick Guides panel where users can browse and select any available guide.
Web Portal:
Left Sidebar → “Need any help? View our latest curated articles” widget → Select a guide
Mobile App:
Menu → Blume User Guide → Select a guide
Updated Help Articles
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Getting Started with Blume
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Your Appointments: Scheduled / Completed
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Viewing and Downloading Images
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Viewing and Downloading Reports
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Share Images / Reports via Email (incl. How to Open a Shared Study — Mobile & Web)
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Download Complete Results
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Profile