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Product Update: Quick Guides Feature

· 4 min read

Overview​

This release introduces the new Quick Guides feature in Blume, the patient-facing portal for OmegaAI. Users can now access contextual help articles directly within the platform — covering key workflows from scheduling appointments to sharing reports — without leaving their current session. Quick Guides are available across both the Blume mobile app and the web portal, ensuring consistent in-context support regardless of how users access Blume.

What's New​

A new Quick Guides navigation section is now accessible within the Blume. The following help topics are available in-app for patients:

Getting Started with Blume App (Mobile & Web)​

What changed:​

A setup and navigation guide is now available for first-time users across both the mobile app and web portal.

Benefit:​

Provides a smoother onboarding experience, helping users quickly understand navigation and get started regardless of the platform they use.

Your Appointments: Scheduled / Completed​

What changed:​

A dedicated guide is now available in-app to help users view and manage upcoming and past appointments.

Benefit:​

Patients can quickly understand how to navigate their appointment history without contacting support.

Viewing and Downloading Images​

What changed:​

Users can access a step-by-step guide for previewing and downloading medical images directly from their studies.

Benefit:​

Reduces confusion around image access, especially for first-time users.

Viewing and Downloading Reports​

What changed:​

An in-app guide walks users through accessing, previewing, and downloading their radiology and other reports.

Benefit:​

Empowers patients to independently retrieve their health documents at any time.

Share Images / Reports via Email​

What changed:​

A consolidated guide covers how to share images or reports with others via email, including how to open a study that has been shared with you — available for both mobile and web.

Benefit:​

Streamlines the sharing workflow and helps recipients understand how to access shared studies.

Download Complete Results​

What changed:​

Users now have guidance on how to download all study results in a single package.

Benefit:​

Simplifies bulk downloading for patients managing multiple studies.

Profile​

What changed:​

An in-app guide covers how to view and manage account settings within the Profile section.

Benefit:​

Helps users independently manage their personal information and preferences.

Important Notes

  • Quick Guides are read-only help content and do not affect patient data or study records.

  • The Share Images/Reports guide includes a sub-section: How to Open a Study Shared with You, covering both mobile and web workflows.

  • All guides are accessible without requiring additional permissions or account tiers.

  • Guide content may be updated periodically to reflect product changes; users will always see the latest version when accessed in-app.

  • Quick Guides are flexible by design — content can be updated or revised at any time without requiring a product release or deployment. This means guide material can be kept current or overhauled independently, even if the underlying feature undergoes a revamp.

Where to Find It

The Quick Guides are accessible directly from the left-hand sidebar of the Blume web portal. A “Need any help?” widget is displayed at the bottom-left of every page, with a prompt to “View our latest curated articles.” Clicking this widget opens the Quick Guides panel where users can browse and select any available guide.

Web Portal:

Left Sidebar → “Need any help? View our latest curated articles” widget → Select a guide

Mobile App:

Menu → Blume User Guide → Select a guide

Updated Help Articles