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Product: Troubleshooting & FAQs Section

· 3 min read

Overview​

The Help Manual now includes a dedicated Troubleshooting & FAQs section, built from the most common issues reported to RamSoft Support, together with the steps that resolve them. Before opening a ticket, check whether your issue is covered: many problems can be resolved in a few minutes without waiting for a response, and when you do need support, the section shows you exactly what to gather so your ticket is resolved faster.

What's New​

  • How to Use This Section, including when to stop troubleshooting and contact support right away.
  • How to Gather Diagnostics for Support, a walkthrough of the accession number, the browser console, OmegaAI's built-in logs, and OmegaAI Link diagnostics, with guidance on protecting patient privacy in everything you send.
  • Error Messages A-Z, an index of common on-screen messages and log entries. Search the exact text you see and land on what it means and what to do.
  • Ten OmegaAI topic pages covering login and access, DICOM and image transfer, the Image Viewer, reports and the Worklist, orders and interfaces, the Scheduler, Workflow Automation, permissions and organizations, antivirus and EDR exclusions, and Root business analytics.
  • Blume Patient Portal issues, for the questions patients bring to your front desk, from invitation emails to share links.
  • Frequently Asked Questions, quick answers on system requirements, supported browsers, share links, and more.

How Entries Are Organized​

What changed:​

Every troubleshooting entry follows the same scannable structure: Symptoms (what you see on screen), Likely causes (in order of likelihood), What to try (fastest and least invasive first), and Still stuck? (exactly what to send support). Deeper technical entries add a Where to look step pointing to the log or screen that holds the evidence. Entries are indexed by symptom, so searching for what you see, such as an error message or a behavior, works better than searching for what you think the cause is.

Benefit:​

Common issues get resolved at your desk instead of waiting in a queue, and the issues that do need RamSoft arrive with the accession number, timestamps, and log entries support needs, cutting out the back-and-forth that slows resolution down.

Where to Find It​

The section is available from the Troubleshooting & FAQs tile on the Help Manual homepage, in the top navigation bar, and directly at help.omegaai.com/troubleshooting.

Updated Help Articles​

Important Notes​

  • Guidance in the section is general: it may not reflect your organization's specific configuration, roles, or version, and it is not a substitute for RamSoft Support or your organization's own procedures.
  • The section is currently available in English; translations will follow.
  • The section will keep growing as new issues are documented. If you run into something it doesn't cover, especially shortly after a new release, report it to RamSoft Support, that is often how the next article gets written.