Product Update: Workflow Automation Email Templates (Blume)
Overview
We’re pleased to announce enhancements to the Email Template feature in Workflow Automation (WFA) for Blume. These updates are designed to simplify template management, improve usability, and provide greater flexibility in patient communications.
What's New
1. Enhanced User Experience
What changed:
The Email Template interface has been redesigned with a structured grid-based layout, replacing the earlier tile view.
Benefit:
Templates are easier to browse, compare, and manage within workflows.
2. Improved Template Management
What changed:
Users can now seamlessly create, edit, activate, deactivate, and reuse email templates directly within a workflow.
Benefit:
Templates support common patient communication scenarios such as appointment confirmations, cancellations, invitations, and notifications — all within a single workflow.
3. Flexible Customization & Branding
What changed:
Email content is fully customizable using an enhanced editor, allowing organizations to format text and adjust layouts.
Benefit:
Organizations can align emails with their branding and communication standards for a consistent patient experience.
4. Reply-To Email Configuration
What changed:
A configurable Reply-To option allows organizations to route patient responses to a preferred email address.
Benefit:
When disabled, system-managed footer messaging clearly indicates that the email is auto-generated, ensuring transparent patient communication.
Important Notes
- Templates can be activated or deactivated but cannot be permanently deleted once in use within a workflow.
- The Reply-To configuration is optional; when not set, the system auto-generated disclaimer appears in the email footer.
- Email Templates are specific to the Blume platform within Workflow Automation and are not shared across other OmegaAI modules.
Where to Find It
Navigation path in the application:
Workflow Automation → Email Templates