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Product Update: Quick Guides Feature

· 4 min read

Overview​

This release introduces the new Quick Guides feature in Blume, the patient-facing portal for OmegaAI. Users can now access contextual help articles directly within the platform — covering key workflows from scheduling appointments to sharing reports — without leaving their current session. Quick Guides are available across both the Blume mobile app and the web portal, ensuring consistent in-context support regardless of how users access Blume.

What's New​

A new Quick Guides navigation section is now accessible within the Blume. The following help topics are available in-app for patients:

Getting Started with Blume App (Mobile & Web)​

What changed:​

A setup and navigation guide is now available for first-time users across both the mobile app and web portal.

Benefit:​

Provides a smoother onboarding experience, helping users quickly understand navigation and get started regardless of the platform they use.

Your Appointments: Scheduled / Completed​

What changed:​

A dedicated guide is now available in-app to help users view and manage upcoming and past appointments.

Benefit:​

Patients can quickly understand how to navigate their appointment history without contacting support.

Viewing and Downloading Images​

What changed:​

Users can access a step-by-step guide for previewing and downloading medical images directly from their studies.

Benefit:​

Reduces confusion around image access, especially for first-time users.

Viewing and Downloading Reports​

What changed:​

An in-app guide walks users through accessing, previewing, and downloading their radiology and other reports.

Benefit:​

Empowers patients to independently retrieve their health documents at any time.

Share Images / Reports via Email​

What changed:​

A consolidated guide covers how to share images or reports with others via email, including how to open a study that has been shared with you — available for both mobile and web.

Benefit:​

Streamlines the sharing workflow and helps recipients understand how to access shared studies.

Download Complete Results​

What changed:​

Users now have guidance on how to download all study results in a single package.

Benefit:​

Simplifies bulk downloading for patients managing multiple studies.

Profile​

What changed:​

An in-app guide covers how to view and manage account settings within the Profile section.

Benefit:​

Helps users independently manage their personal information and preferences.

Important Notes

  • Quick Guides are read-only help content and do not affect patient data or study records.

  • The Share Images/Reports guide includes a sub-section: How to Open a Study Shared with You, covering both mobile and web workflows.

  • All guides are accessible without requiring additional permissions or account tiers.

  • Guide content may be updated periodically to reflect product changes; users will always see the latest version when accessed in-app.

  • Quick Guides are flexible by design — content can be updated or revised at any time without requiring a product release or deployment. This means guide material can be kept current or overhauled independently, even if the underlying feature undergoes a revamp.

Where to Find It

The Quick Guides are accessible directly from the left-hand sidebar of the Blume web portal. A “Need any help?” widget is displayed at the bottom-left of every page, with a prompt to “View our latest curated articles.” Clicking this widget opens the Quick Guides panel where users can browse and select any available guide.

Web Portal:

Left Sidebar → “Need any help? View our latest curated articles” widget → Select a guide

Mobile App:

Menu → Blume User Guide → Select a guide

Updated Help Articles

Product Update: Workflow Automation Email Templates (Blume)

· 2 min read

Overview​

We’re pleased to announce enhancements to the Email Template feature in Workflow Automation (WFA) for Blume. These updates are designed to simplify template management, improve usability, and provide greater flexibility in patient communications.

What's New​

1. Enhanced User Experience​

What changed:​

The Email Template interface has been redesigned with a structured grid-based layout, replacing the earlier tile view.

Benefit:​

Templates are easier to browse, compare, and manage within workflows.

2. Improved Template Management​

What changed:​

Users can now seamlessly create, edit, activate, deactivate, and reuse email templates directly within a workflow.

Benefit:​

Templates support common patient communication scenarios such as appointment confirmations, cancellations, invitations, and notifications — all within a single workflow.

3. Flexible Customization & Branding​

What changed:​

Email content is fully customizable using an enhanced editor, allowing organizations to format text and adjust layouts.

Benefit:​

Organizations can align emails with their branding and communication standards for a consistent patient experience.

4. Reply-To Email Configuration​

What changed:​

A configurable Reply-To option allows organizations to route patient responses to a preferred email address.

Benefit:​

When disabled, system-managed footer messaging clearly indicates that the email is auto-generated, ensuring transparent patient communication.

Important Notes​

  • Templates can be activated or deactivated but cannot be permanently deleted once in use within a workflow.
  • The Reply-To configuration is optional; when not set, the system auto-generated disclaimer appears in the email footer.
  • Email Templates are specific to the Blume platform within Workflow Automation and are not shared across other OmegaAI modules.

Where to Find It​

Navigation path in the application:

Workflow Automation → Email Templates

Updated Help Articles​

Email Templates in Workflow Automation (Blume)

Product Update: Self-Scheduling with Order Set Selection

· 2 min read

Overview​

This release introduces updates to Self-Scheduling in Blume to improve usability, efficiency, and system reliability. Patients can now directly book appointments from Blume using integrated Order Set Selection.

What’s New​

1. Self-Scheduling with Order Set Selection​

What changed:​

Patients can now book appointments by selecting the appropriate Order Set directly within Blume, aligning with the existing self-scheduling workflow.

Benefit:​

Simplifies the booking process and ensures patients select the correct procedures, improving scheduling accuracy and reducing manual intervention.

Step 1:

Self Scheduling Orderset Selection

Step 2:

Document Upload and Integrated Forms

2. Customizable Order Sets for Imaging Centres​

What changed:​

Imaging centers can fully customize order sets, defining available healthcare resources, specific naming conventions, and self-scheduling capabilities tailored to their individual practice needs.

Benefit:​

Provides flexibility to tailor scheduling workflows based on organizational needs, improving control and operational efficiency.

3. Organization Auto-Fill for Returning Patients​

What changed:​

If a patient has previously booked an appointment, the associated organization details are automatically pre-filled during scheduling.

Benefit:​

Reduces repetitive data entry and speeds up the appointment booking process for returning patients.

Important Notes​

  • Order Set availability for self-scheduling depends on the configuration by the imaging centre
  • Patients can only select from configured and enabled Order Sets
  • Patient Document Upload: Patients can continue to upload required documents (e.g., physician orders) within Blume; these remain accessible to imaging centres for review
  • Integrated Patient Forms: Imaging centres can continue to enable forms for patients during the appointment request process to ensure complete and accurate information collection

Where to Find It​

Navigation path in the application: Blume Patient Portal → Search Imaging Procedure → Request New Appointment

Updated Help Articles​

Search Imaging Procedure & Requesting New Appointment.