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Product Update: Blume & OAI Appointment Status Sync

· 3 min read

Overview​

This release ensures that appointment statuses in Blume are fully synchronised with OmegaAI (OAI) appointment and study statuses. Any action performed in OAI is automatically reflected in Blume in near real time, providing patients with an accurate and consistent view of their appointment at every stage.

What's New​

1. Blume Appointment Statuses Now in Sync with OmegaAI​

What changed:​

  • Blume appointment statuses now map directly to their corresponding OAI statuses. The following statuses are in sync across both platforms:

    • Scheduled — Appointment has been booked and is on the calendar. (OAI: SCHEDULED)

    • Confirmed — Appointment is confirmed and will proceed as planned. (OAI: CONFIRMED)

    • Requested — A reschedule or modification request has been submitted and is under review. (OAI: REQUESTED)

    • Cancelled — The appointment has been cancelled and will not take place. (OAI: CANCELLED)

    • Completed — The scan or appointment has been completed. (OAI: COMPLETED)

    • No Show — The appointment was missed and did not take place. (OAI: NO SHOW)

Benefit:​
  • Eliminates status mismatches between Blume and OAI, giving both clinic staff and patients a consistent, real-time view of appointment progress.

2. Clear Patient-Facing Status Descriptions in Blume​

What changed:​

  • Each appointment status in Blume now displays a plain-language description of what the status means for the patient:

    • Scheduled: Your appointment has been booked and scheduled.

    • Confirmed: Your appointment is confirmed and will proceed as planned.

    • Requested: A request to reschedule or modify your appointment has been submitted and is being reviewed.

    • Cancelled: Your appointment has been cancelled and will not take place.

    • Completed: Your scan or appointment has been completed.

    • No Show: Your appointment was missed and did not take place.

Benefit: Patients can clearly understand their appointment status without needing to interpret clinical or system terminology.

Important Notes​

  • Blume statuses are fully system-driven — they always reflect the latest OAI appointment state and cannot be set independently within Blume.
  • Actions initiated in Blume (e.g. rescheduling or cancellation) are pushed to OAI and reflected consistently across both platforms.
  • The Completed status may appear with a short delay, as it can depend on downstream study updates being finalised in OAI.
  • No Show and Cancelled are distinct statuses — they are explicitly differentiated in Blume to avoid confusion.
  • OmegaAI remains the single source of truth for all appointment lifecycle events.

Where to Find It​

Blume: Appointment status is visible to patients under Appointments in the Blume patient portal.

OmegaAI: Corresponding statuses are reflected in the Worklist under the Appointment Status column.

Updated Help Articles​