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Product Update: Blume & OAI Appointment Status Sync

· 3 min read

Overview​

This release ensures that appointment statuses in Blume are fully synchronised with OmegaAI (OAI) appointment and study statuses. Any action performed in OAI is automatically reflected in Blume in near real time, providing patients with an accurate and consistent view of their appointment at every stage.

What's New​

1. Blume Appointment Statuses Now in Sync with OmegaAI​

What changed:​

  • Blume appointment statuses now map directly to their corresponding OAI statuses. The following statuses are in sync across both platforms:

    • Scheduled — Appointment has been booked and is on the calendar. (OAI: SCHEDULED)

    • Confirmed — Appointment is confirmed and will proceed as planned. (OAI: CONFIRMED)

    • Requested — A reschedule or modification request has been submitted and is under review. (OAI: REQUESTED)

    • Cancelled — The appointment has been cancelled and will not take place. (OAI: CANCELLED)

    • Completed — The scan or appointment has been completed. (OAI: COMPLETED)

    • No Show — The appointment was missed and did not take place. (OAI: NO SHOW)

Benefit:​
  • Eliminates status mismatches between Blume and OAI, giving both clinic staff and patients a consistent, real-time view of appointment progress.

2. Clear Patient-Facing Status Descriptions in Blume​

What changed:​

  • Each appointment status in Blume now displays a plain-language description of what the status means for the patient:

    • Scheduled: Your appointment has been booked and scheduled.

    • Confirmed: Your appointment is confirmed and will proceed as planned.

    • Requested: A request to reschedule or modify your appointment has been submitted and is being reviewed.

    • Cancelled: Your appointment has been cancelled and will not take place.

    • Completed: Your scan or appointment has been completed.

    • No Show: Your appointment was missed and did not take place.

Benefit: Patients can clearly understand their appointment status without needing to interpret clinical or system terminology.

Important Notes​

  • Blume statuses are fully system-driven — they always reflect the latest OAI appointment state and cannot be set independently within Blume.
  • Actions initiated in Blume (e.g. rescheduling or cancellation) are pushed to OAI and reflected consistently across both platforms.
  • The Completed status may appear with a short delay, as it can depend on downstream study updates being finalised in OAI.
  • No Show and Cancelled are distinct statuses — they are explicitly differentiated in Blume to avoid confusion.
  • OmegaAI remains the single source of truth for all appointment lifecycle events.

Where to Find It​

Blume: Appointment status is visible to patients under Appointments in the Blume patient portal.

OmegaAI: Corresponding statuses are reflected in the Worklist under the Appointment Status column.

Updated Help Articles​

Product Update: Quick Guides Feature

· 4 min read

Overview​

This release introduces the new Quick Guides feature in Blume, the patient-facing portal for OmegaAI. Users can now access contextual help articles directly within the platform — covering key workflows from scheduling appointments to sharing reports — without leaving their current session. Quick Guides are available across both the Blume mobile app and the web portal, ensuring consistent in-context support regardless of how users access Blume.

What's New​

A new Quick Guides navigation section is now accessible within the Blume. The following help topics are available in-app for patients:

Getting Started with Blume App (Mobile & Web)​

What changed:​

A setup and navigation guide is now available for first-time users across both the mobile app and web portal.

Benefit:​

Provides a smoother onboarding experience, helping users quickly understand navigation and get started regardless of the platform they use.

Your Appointments: Scheduled / Completed​

What changed:​

A dedicated guide is now available in-app to help users view and manage upcoming and past appointments.

Benefit:​

Patients can quickly understand how to navigate their appointment history without contacting support.

Viewing and Downloading Images​

What changed:​

Users can access a step-by-step guide for previewing and downloading medical images directly from their studies.

Benefit:​

Reduces confusion around image access, especially for first-time users.

Viewing and Downloading Reports​

What changed:​

An in-app guide walks users through accessing, previewing, and downloading their radiology and other reports.

Benefit:​

Empowers patients to independently retrieve their health documents at any time.

Share Images / Reports via Email​

What changed:​

A consolidated guide covers how to share images or reports with others via email, including how to open a study that has been shared with you — available for both mobile and web.

Benefit:​

Streamlines the sharing workflow and helps recipients understand how to access shared studies.

Download Complete Results​

What changed:​

Users now have guidance on how to download all study results in a single package.

Benefit:​

Simplifies bulk downloading for patients managing multiple studies.

Profile​

What changed:​

An in-app guide covers how to view and manage account settings within the Profile section.

Benefit:​

Helps users independently manage their personal information and preferences.

Important Notes

  • Quick Guides are read-only help content and do not affect patient data or study records.

  • The Share Images/Reports guide includes a sub-section: How to Open a Study Shared with You, covering both mobile and web workflows.

  • All guides are accessible without requiring additional permissions or account tiers.

  • Guide content may be updated periodically to reflect product changes; users will always see the latest version when accessed in-app.

  • Quick Guides are flexible by design — content can be updated or revised at any time without requiring a product release or deployment. This means guide material can be kept current or overhauled independently, even if the underlying feature undergoes a revamp.

Where to Find It

The Quick Guides are accessible directly from the left-hand sidebar of the Blume web portal. A “Need any help?” widget is displayed at the bottom-left of every page, with a prompt to “View our latest curated articles.” Clicking this widget opens the Quick Guides panel where users can browse and select any available guide.

Web Portal:

Left Sidebar → “Need any help? View our latest curated articles” widget → Select a guide

Mobile App:

Menu → Blume User Guide → Select a guide

Updated Help Articles